Service Center Phone Hours and Ticket Office Hours in Cologne & Düsseldorf
KD Service Center
info(at)k-d.com
Service Center Phone Hours
starting March 28, 2026
Mon. 9:00 a.m. – 4:30 p.m.
Tue. – Fri. 8:30 a.m. – 4:30 p.m.
Cologne
Hohenzollernbrücke Ticket Office
Starting March 28, 2026, daily from 9:30 a.m. to 6:00 p.m., and Fridays and Saturdays until 8:00 p.m. (only on days when scheduled event trips to Cologne are taking place)
Ticket Office Frankenwerft 15
Starting March 28, 2026, daily from 9:30 a.m. to 4:30 p.m.
Düsseldorf
Ticket Office Düsseldorf
Starting March 28, 2026, daily from 9:30 a.m. to 6:00 p.m., and Fridays and Saturdays until 8:00 p.m. (only on scheduled event trips in Düsseldorf)
Königswinter
Ticket Office Königswinter
Open starting April 25, 2026