General Terms and Conditions

As a general rule, there is no right to return or be reimbursed the cost of tickets/entrance tickets or vouchers for third-party services. For services relating to leisure activities with a fixed date and time of performance, in particular, with regard to the sale of entrance tickets for events, there is an exception pursuant to Section 312 g Para. 2 P. 1 Number 9 of the German Civil Code (BGB) to the usual right to withdrawal and return for distance selling transactions. Once the contract is entered into, every order becomes binding and the customer is obliged to pay.

The following shall apply to goods ordered from KD other than those named above under “Purchasing tickets, vouchers and restaurant services”, in particular KD online gift certificates:

Right to withdrawal

• You have the right to withdraw from this contract within fourteen days, without giving reasons.
• The cancellation period is fourteen days starting from the day on which you or a third party appointed by you, who is not the carrier, took possession of the goods.
• To exercise your right to withdrawal, you must inform us, Köln-Düsseldorfer Deutsche Rheinschiffahrt AG, Frankenwerft 35 50667 Cologne, tel.: +49 (0)221-2088-318, fax: +49 (0)221-2088345, e-mail: info@k-d.com, by means of a clear statement of your decision to withdraw from this contract (e.g. a letter sent by post, fax or e-mail). You may use the attached blank cancellation form to do so, but this is not mandatory.
• Cancellation shall be deemed to have been made within the cancellation period if you send the notification that you are exercising your right to withdrawal before the cancellation period expires.

Consequences of exercising your right to withdrawal

If you withdraw from this contract, we are obliged to refund you all payments that we received from you, including delivery costs (with the exception of additional costs arising from you having chosen a different method of delivery to the standard, low-cost delivery we offer), without delay and no later than fourteen days starting from the day on which we receive the notification that you are withdrawing from this contract. The refund will be issued using the same payment method that you used for the original transaction, unless we have expressly agreed otherwise with you; under no circumstances will you be charged for making this refund. We have the right to refuse issuing the refund until the goods are in our possession again or until you have furnished proof that you have sent the goods, whichever is the sooner.

You must send the goods back to us, or hand the goods over to us, without delay and no later than fourteen days starting from the day on which you inform us of your withdrawal from this contract. If you return the goods prior to expiration of the fourteen-day cancellation period, the deadline shall be deemed met. You shall bear the immediate costs for returning the goods. You shall only have to pay for any depreciation in value of the goods if said depreciation was caused by unnecessary handling of the goods in order to check their condition, properties and function.

Cancellation form

(If you wish to withdraw from the contract, please complete this form and return it to us.)

To Köln-Düsseldorfer Deutsche Rheinschiffahrt AG, Frankenwerft 35, 50667 Cologne:

I/we (*) hereby withdraw from the contract concluded by myself/us (*) concerning the purchase of the following

goods (*) / the performance of the following service (*)
Ordered on (*) / received on (*)
Invoice number:
Name(s) of customer(s)
Address(es) of customer(s)
Signature(s) of customer(s) (only if notification is sent on paper)
Date

(*) Delete as applicable.

The Cancellation Policy and blank cancellation form end here.