FAQ / Help

Tickets are available on site at the KD Ticket Offices at the landing stages.

The Ticket Office at Landebrücke 8 below the Hohenzollern Bridge has been open again since March 2024.

You can also conveniently purchase your tickets directly via the online store and simply print them out at home as print@home tickets or show them on your cell phone.

KD offers special services for passengers with restricted mobility as part of its panoramic and scheduled services:

• Address of the landing stage or directions/route planner
• Information on ship deployment (based on our ship movement list approx. 7 days before departure)
• Cab service on board
• Special dietary requirements (please note that not all dietary requirements can be met).
• Embarkation before all other guests
• Tables with wheelchair access in the restaurants (at least 75 cm high)
• Handicapped accessible toilets
• Your accompanying person will be transported free of charge on round trips and scheduled trips if the "B" sign is entered in your ID card.
• Your assistance dog is welcome on board and will be transported free of charge.

Reservations are required for all event rides.

Advance booking is generally recommended for groups of 10 or more people on all scheduled trips and panoramic tours. Please contact the KD head office(0221 / 20 88-318, info@k-d.com)

On board our ships, we are happy to spoil you with a high-quality range of selected food and drinks in our à la carte restaurants. On request, we will be happy to provide you with separate information listing all the main allergens and additives. Please contact the service staff on site.

Passengers should arrive at the pier approx. 15 minutes before the ship's regular departure time and report to the sales agency on site.