FAQ Event cruises

You can buy our event cruises in our online store with VISA or Mastercard. If you do not have a credit card or do not want to buy in the online store for any other reason, we will be happy to help you book at hotelservice(at)k-d.com or +49 221 2088 511.

Your travel documents will be sent by email at least 10 days before the start of your trip.

The cancellation conditions for event cruises are as follows:
Up to 90 days before departure: 20 % of the cabin price,
89 – 30 days before departure: 35 % of the cabin price,
29 – 21 days before departure: 45 % of the cabin price,
20 – 11 days before departure: 60 % of the cabin price,
10 – 2 days before departure: 70 % of the cabin price,
1 day before departure or no-show: 90 % of the cabin price. No-show: 90% of the cabin price.
In all cases, a minimum of €25 per person will be charged.

Yes, name changes are generally possible. Please contact us at hotelservice(at)k-d.com or +49 221 2088 511. Depending on the short notice of this name change notification, fees of up to €75 may apply.

It is not possible to book travel cancellation insurance directly with us. However, you will receive a link with your booking documents with which you can take out travel cancellation insurance with our partner, the HanseMerkur insurance group.

We would like to point out that we do not confirm cabin numbers in advance. You will receive your cabin number with your travel documents at least 10 days before departure. However, if you have any requests regarding the cabin number, we will try to take these into account as far as possible.

You can pay on board in cash, with EC, girocard, VISA, Mastercard and AMEX. Please check with your bank in advance about possible card fees. The currency on board the KD Moment is the euro. Please note that currency exchange is not possible on board the KD Moment. All drinks outside of the drinks package, as well as other on-board expenses, will be charged to your on-board account and settled at the end of the trip.

20% of the price is due within 14 days of booking. The remaining 80% is due 30 days before departure of the trip

Please contact us at hotelservice(at)k-d.com or +49 221 2088 511, we will be happy to redeem the voucher for you.

No, unfortunately this is not currently possible.

A valid identity document (identity card, passport) is required for all journeys with KD Moment for EU citizens. Citizens of other countries should enquire at their relevant consulate.

The berth is different for every trip. You will receive information on arrival and the berth at which your trip begins in your travel documents at least 10 days before the start of the trip.

We do not have partnerships with surrounding parking lots and parking garages, which is why we cannot offer you free parking. We will recommend various parking options in your travel documents, which you will receive from us at least 10 days before departure. However, please inform yourself about the price and the entrance height of the parking garage/parking lot for these parking options.

All Double Cabins on our hotel ship are modern and equipped to a high standard. They have separable double beds, shower/WC, hairdryer, satellite TV, telephone, individually adjustable air conditioning/heating and a safe. In addition to the shower, our suites also have a bathtub and a balcony. Our Comfort Double Cabins also have a balcony. The cabins and suites on Decks Two and Three have private balconies with lounge seating and floor-to-ceiling panoramic windows.

Whether there are excursions is different for each type of trip. An excursion program is currently being developed for some ports of call. If we offer an excursion, you will receive information on this with your booking confirmation or with your travel documents.

MS KD Moment offers WiFi in the public areas. Depending on the route or berth, there may be restrictions or a complete loss of connection, we cannot guarantee a permanent internet connection. For login details and other questions regarding use, please contact reception.

Smoking is only permitted in the designated and defined areas on the outside deck. Smoking is prohibited in the ship’s rooms, cabins and on the private balconies on Deck Two and Deck Three! Please also never throw a cigarette overboard, but only in the ashtrays provided for this purpose. In addition, the consumption of cannabis on board is generally not permitted.

Unfortunately, the ship is not ideally suited for guests with limited mobility. The elevator connects the restaurant with the salon, Deck Two and Three. However, Deck One, where the restaurant is located, can only be reached via stairs, as can the sun decks. The only ground-level access to the outside is the outdoor area in front of the bar. The bathrooms in the cabins are only accessible via a threshold. Please contact us at hotelservice(at)k-d.com or +49 221 2088 511 regarding your individual needs.

No, animals are generally not allowed on board the KD Moment.

In principle, children are allowed on board. Children under the age of 12 receive a 20% discount. However, we would like to expressly point out that there are no facilities on board for children under the age of 12, such as changing/nursing facilities, baby carriages, highchairs and cots. It should also be noted that an extra bed does not fit in all cabin categories. Please contact us at hotelservice(at)k-d.com or +49 221 2088 511 regarding your individual requirements.

Heatable appliances (irons, kettles, curling irons, hair straighteners, etc.), dangerous objects (e.g. fireworks) are not permitted on board.

Yes, the drinks package can still be booked directly at check-in.

No, the drinks package can only ever be booked per cabin.

Only on selected voyages (Special Moments and Christmas/New Year’s Eve) will table seats be reserved on board. For all other voyages, free choice of seats applies.

Please report any allergies or intolerances as early as possible, but no later than 7 days before your trip at hotelservice(at)k-d.com or +49 221 2088 511 so that our chef can take these into account as much as possible. Please understand that we may not be able to accommodate dietary requests that are only communicated to us on board.

Please contact us at hotelservice(at)k-d.com or +49 221 2088 511.