FAQ / Help

Your questions – our answers

Frequent questions

Where can I buy tickets?

Tickets are available on site at the KD Ticket Offices at the landing stages.

Since March 2024, the Ticket Office at Landing Stage 8 below the Hohenzollern Bridge has been open again.

You can also conveniently purchase your tickets directly via the online store and simply print them out at home as print@home tickets or show them on your cell phone.

What accessibility services are available?

KD offers special services for passengers with reduced mobility as part of the panoramic and scheduled trips:

Address of the landing stage or directions/route planner
Information on ship deployment (based on our ship movement list approx. 7 days before departure)
Taxi service on board
Special dietary requirements (Please note that not all dietary requirements can be met.)
Embarkation before all other guests
Restaurant tables with wheelchair access (at least 75 cm high)
Lavatories suitable for the disabled
Your companion will be transported free of charge on round trips and scheduled services if the “B” sign is entered in your ID card
Your assistance dog is welcome on board and will be transported free of charge

Overview of all features

Are reservations possible or required?

On all scheduled trips and panoramic trips, advance booking is generally recommended for groups of 10 people or more. Please contact the KD head office (0221 / 20 88-318, info@k-d.com)

Is there a catering service on board?

On board our ships, we are happy to spoil you with a high-quality range of selected food and drinks in our à la carte restaurants. On request, we will be happy to provide you with separate information listing all the main allergens and additives. Please contact the service staff on site.

When should I show up at the dock?

Passengers should arrive at the pier approx. 15 minutes before the ship’s regular departure time and report to the sales agency on site.

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