We want to be prepared for you!
To ensure that everything goes smoothly on your cruise and that you can enjoy your days's holiday with us, we offer our support from the time you make your booking until your time on board the ship. 

We offer you the following services:

  • Address of the landing stage or directions for getting there/route planner
  • Information on ship deployment (through our ship movement schedule approx. 7 days before commencing a journey)
Taxi service on board

  • Special dietary requirements (please note that not all dietary requirements can be satisfied)
Embarkation before all other guests
  • Wheelchair-adapted tables in the restaurants (at least 75 cm high)

  • Wheelchair-accessible bathrooms

  • Your companion can accompany you free of charge on all scheduled trips provided your disability pass includes the & sign.

  • Your companion dog is welcome on board and will be transported free of charge.

Please notify us as soon as possible in advance if you have requirements which are not covered by our services. We will be pleased to help you.

Information about Ship usage